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Frequently Asked Questions About the App

Learn all you need to know for easy Wi-Fi connection

Questions About The Service

What can I do with this app?

You will have free internet access in around 200,000+ Wi2 Wi-Fi spots while you are travelling in Japan. You can also obtain information about nearby tourist attractions and coupons offering savings.

Where are the Wi-Fi spots that can be used free of charge with this app?

Please go to this website to see the map:  https://wi2.co.jp/en/300/area/

Wireless LAN Settings

What Wi2 Wi-Fi spots (SSID) can I use?

You can use “Wi2”,“Wi2_club”,“Wi2_free”,“UQ_Wi-Fi” “wifi_square”, “Wi2premium” and “Wi2premium_club”.

Do I need to set the wireless LAN to use Wi2 Wi-Fi?

No, you don’t.

*In the case of iOS, you will need to download and install the profile for TRAVEL JAPAN Wi-Fi. You can obtain it by using the wizard or from “Install profile” on the set-up screen.

The recommended information about the area around the current Wi-Fi spot is not displayed.

Turn on the GPS of your terminal. Information about the area may not be displayed properly if the precision of the terminal’s location information is low. Restart the app if it does not improve after a while.

Travel Japan Wi-Fi App

Where can I get this app?

There are download links for Google Play and the App Store at //japanfreewifi.com
A pathway to follow for installing the APK file is also available for those without accounts at either of the stores.

Does using this app cost money?

No, this app is free.

What languages does it support?

It supports five languages: English, Chinese (simplified and traditional), Korean, and Thai. If the language set in your terminal is not included in these languages, the information will be displayed in English.

Can this app be used on a PC?

No, it will only work on iOS devices running iOS 7.0 or later, or devices running Android OS version 4.0 or later.

Procedures For Use

Is any advance preparation needed?

You will need to download and install the app and complete the wizard in a location with an internet connection.

We recommend that you download the app before you leave your country for Japan.

Note: You are responsible for the costs of the internet connection, communication fees, fees for packet communication with your mobile phone, and others.

How can I use the service?

Download the app free of charge from GooglePlay or the App Store and install it. Launch the app and complete the set-up by following the wizard.

Note: An internet connection is required.

The Timeline screen enables you to check the connection areas where you had access to the internet in the past.

Will the history of all the connection areas on the Timeline screen be saved?

It will be saved for one month. After one month, it will be deleted in the order of the time and date when they were received, starting from the oldest one.

How do you handle personal information?

Personal information (information that enables the identification of the specific individual) will not be used or leaked, because the information is converted into statistical information. We will share the statistical information with our partner companies for the purpose of improving the quality of the service.

I no longer wish to use the service. How can I uninstall the app?

Go to “Termination” on the set-up screen and cancel the service there, and then uninstall the app.

Map Your Direction & Stay Connected

Enjoy peace of mind with door-to-destination navigation- no getting lost.

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